We aim to be fair and transparent in the way we handle your booking and this charter outlines our reservation policies for tours, airport transfers and car rentals, please read them carefully.

Price

We guarantee you the lowest price. If you book with us and then find the same product cheaper, let us know and we'll refund twice the difference.

After checking it is an identical product available for the same time and date, we will refund twice the difference for the total booking price within 10 working days of the tour, transfer or rental date, via PayPal.

Deposits/Payments

Deposits and payments are taken to guarantee your reservation. They are not refundable unless you are arriving on a cruiseship and it cancels its stop in Cozumel, or, if the service is cancelled by the operator (e.g. if a water activity tour were to be cancelled by the tour operator in the unlikely event of the authorities closing the port due to choppy seas).

If you are on a cruise and your ship changes route and doesn't stop in Cozumel, or if we or the service provider have to cancel your reservation for any reason, we will refund your deposit or payment in full within 5 working days of the tour, transfer or rental date date, via PayPal.

Changes and Cancellations

Reservations are not changeable, although we will do our best to help you reschedule if possible. Cancellations with less than 48 hours notice will be charged at full price.

Cruise Ship Times and Tours

We are happy to give advice to cruise ship passengers and have never had a customer miss a cruise ship departure, but ultimately it is your responsibility to make sure you will arrive in time to take the tour and get back to your ship in time for its departure. We recommend that you arrive back to your ship at least one hour before it departs.

Some cruises have a "ship time" one hour ahead of local Cozumel time. For example, 10am ship time (on your itinerary), could be 9am Cozumel time, so please double check with your cruise line if you are not sure or ask our advice.

Safety and Insurance

We provide a booking service only, the tour, transfer or rental contract is with the service provider and all safety requirements and insurance are their responsibility.